0800 014 8615

Faq's

Prior to your move in date, you will be required to provide the following docs:

  • Two forms of photographic I.D
  • Proof of address
  • Completed letting reference form
Failure to provide the above documents may result in the delay of your move-in.

If you are seeking to cancel your stay with us prior to move-in; you must inform us right away. You can use the Contact Us page to let us know.

However, please note that after a booking has been made with us, we are unable to issue any refunds.

We apologise for any inconvenience caused.

You can check in to your room anytime from 12pm on the day of move in after signing your agreement and paying the outstanding balance due at our office.
Check out is up until 12pm.
Keys must be returned to us at our office address by this time at the latest.
For short term lets, you have the flexibility to pay either 25% of the booking fee online or the whole amount due. Should you opt to pay 25% initially at the time of your booking; the remaining amount will be due on move in date whereby you can pay by cash or card at our office during check in.

Please note:

There will be a payment processing fee of £10 on all payments


We don't accept payment by American Express
Please use the Contact Us page on our website and select the correct option to report any problems or give feedback.
For urgent issues phone the branch you signed the contract with.
Failure to pay the outstanding balance on move in date will involve in you not being able to check in and start your stay with us.
We can be contacted around the clock via the Contact Us page on our website.
We will endeavour to revert back to you at the earliest of opportunities.
You must notify us at the first instance and arrange for the return of keys.
Please note we will not be able to issue a refund for early cancellation.
Yes this is possible. You must let us know as soon as possible so we can ensure availability of the property.

On the day of your check out, you will be required to return your keys to our office address before 12pm in order to avoid a late check out fee.

Our office address is:

Unit 1, 120 - 132 Chrisp Street,
Poplar,
London
E14 6NL